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Customer Service

How to Order
Online : To order via this web site, simply click the "Buy Now" button next to the product you wish to purchase. This links you to the shopping cart page, which allows you to add products and return to our site to continue shopping. Once you are ready to "check out" and purchase the products you have selected, you will enter your name, address, and payment information on the shopping cart form and submit the order via a secured system.

Via Telephone : You can also call us toll-free at 1-877-963-9637 to order over the telephone. Our office hours are from 9am to 5pm, Monday through Friday, Eastern Standard Time.

Mail-In Orders : If you prefer to mail in your order, please send us your full mailing address along with your payment (credit card, check or money order) made payable to "Wheels of Fitness Inc.". Send the order to the following address:

Wheels of Fitness Inc.
Attn: Order Department
34 Eglinton Ave W Ste 177
Toronto, Ont M4R 2H6

Payment Options
Wheels of Fitness Inc accepts credit card payments using American Express, VISA and MasterCard cards. You can also pay with a personal cheque, Canadian and U.S. dollar money order or certified cheque. We do not accept C.O.D. orders. Please remember that we must verify payment of orders paid for with personal checks prior to shipping the products, which can take up to three weeks. Therefore,for the fastest service, we recommend paying with credit card, money order, or certified cheque.

Provincial Sales Tax and GST/HST Tax
These taxes are added whenever required by law. No taxes are added for purchases from outside of Canada.

Shipping Charges
Unless otherwise specified, we ship all orders to customer addresses within Canada, the continental U.S. via ground shipment. We ship orders to Alaska and Hawaii via "second-day" air.

International Orders
We can ship orders to customers located in most countries outside of Canada and the United States , but please contact us first to determine shipping costs and delivery time. All international orders can only be paid via credit card, in Canadian or US. Dollars only . We only accept US or Canadian personal cheques.

30 Day Unconditional Refund Policy
-A "RA" number (Return Authorization Number) is required for all returns.
-No refund will be issued for returns received without a valid "RA" number
-To return items and receive your “RA” number, please call our offices at 1-877-963-9637 Monday-All items purchased may be returned for any reason for a full refund of the purchase price within to Friday from 9am to 5pm Eastern Standard Time
-Customers are fully responsible for all return freight costs
-Refunds will only be credited to the same credit card used to make the purchase
-No credit will be issued unless items are returned to the address given when your "RA" number is issued.
-All items must be properly packaged in their original cartons and in a resalable condition

Product Warranty
For a period of 12 months from the date of purchase for consumer purchasers, and 90 days for gym and institutional purchasers, Wheels of Fitness, Inc ., warrants that our products will be free from defects in workmanship and materials.

This warranty is not transferable and applies only to products purchased from an authorized dealer. Except for the limited express warranty stated herein, Wheels of Fitness, Inc , disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Some provinces do not allow limitations on how long an implied warranty (including implied warranties of merchantability and fitness for a particular purpose) lasts, so the above limitations may not apply to you. Wheels of Fitness, Inc . will not be liable for any loss or damage, including incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the product. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights and you may have other rights that vary from provinces to provinces . In the event of failure of this product, in order to conform to this warranty during its warranty period, you must contact our customer service department. Wheels of Fitness, Inc .,, will repair or replace, at its own option, the product or any covered part. This warranty does not cover damage caused by accident (including in transit), or repairs or attempted repairs by any person not authorized by Wheels of Fitness, Inc .,, or by vandalism, misuse, abuse, or altercation.

Returns and Exchanges
We want you to be completely satisfied with the products you purchase at wheels-of-fitness.com. That's why we offer a 30-day, unconditional money-back guarantee on every one of our products. If you return the product in good condition, and we receive it within 30 days from the day that it was originally delivered to your address, we will refund the purchase price or offer a credit for the purchase amount if you would like to exchange it for any other product at wheel-of-fitness.com. The customer is responsible for ALL freight charges when shipping returned product back to Wheels of Fitness, Inc. Your freight cost for returning the products may vary compared to the amount we originally charged you for shipping, due to the carrier you choose to use, fuel surcharges, etc. If the potential cost for return shipping of the products is of concern, we suggest that you contact your preferred shipping provider.

To return a product, call our corporate office toll-free at 1-877-963-9637 to request a "return authorization number". Our office hours are 9:00am to 5:00pm, Eastern Standard Time, Monday through Friday. Once you have the return authorization number, re-package the product in the original box if possible and call for the return address. Make sure to include your name, phone number, return authorization number, and order ID number (if available) with the shipment.

Best Deal Guarantee
If you purchase any product from the Wheels of Fitness website, and find the same product on any other web site at a lower price or with an added value offer within 30 days of your purchase, we will be happy to refund the price difference or upgrade your purchase with the added value offer. Contact us toll-free to handle this request at 877-963-9637 (Monday through Friday, 9am to 5pm, Eastern Standard Time).

Customer Service
If you have any questions about Wheels of Fitness products, where to purchase products, or would like assistance with using your Wheels of Fitness products, please contact us via telephone or email.

Toll-Free:1-877-963-9637
Fax:416-782-4226
E-Mail:info@wheels-of-fitness.com

For repairs or returns, please use the following procedure:
Call our customer service department at 1-877-963-9637 to report the problem and find out the best course of action.

OR , (the quickest way to solve the situation) use a digital camera to photograph the problem area of the product and email the photo to our customer service department with a brief explanation of the problem. One of our personnel will assess the problem and either send out a replacement part or provide next-step instructions. We will contact you via email within the next two business days. Please include your name, address, and telephone number, and indicate where the product was purchased.

IMPORTANT : To return products, you must first contact our customer service department and obtain a return authorization number and additional instructions regarding how to pack the product to send it back to us. All product received without a return authorization will be refused.

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